Health Service Commission holds first QMS meeting

Addressing the Health Service Commission (HSC) Heads of departments during the first QMS Management Review meeting, the Acting Secretary to the Commission Mr Anglebert Mbengwa underscored the need to improve and uphold quality standards of operations.

The meeting follows concerted efforts in a journey towards ISO certification including the development and implementation of QMS standard operating procedures and awareness among other areas in line with ZWS 9001:2015 requirements. The attainment of ISO certification will see the Commission improve on its operations and efficiency in fulfilling its mandate.

HSB embarks on employee satisfaction survey

The Health Service Board is embarking on an Employee Satisfaction Survey which seeks to establish the overall employee satisfaction levels within the Health Service, to measure Health Workers commitment and motivation to the Public Health Service delivery ,assess the effectiveness of the current monetary and non-monetary remuneration framework in motivating Health Workers and assess the efficiency of policies and procedures governing the administration of conditions of service and industrial relations in the Health Service.

The Consultant, EP Industrial Psychological Services accompanied by officials from the Health Service Board are visiting all provinces in the country to gather the data.

It is envisioned that the survey will assist the Health Service Board to come up with strategies of improving conditions of service for the health Workers to reduce attrition of the health personnel in search of the better standard of living and quality of life.

HSB eyes ISO certification

The Health Service Board Secretariat led by the Acting Executive Director Mr Angelbert Mbengwa are attending a 4 -day training workshop in Bulawayo for Quality Management Systems (QMS) documentation in an effort to attain ISO certification.

In his official opening remarks, Mr Mbengwa said he was happy with the progress that the Health Service Board had taken to attain ISO Certification.

“This workshop follows series of ISO meetings held in various places in an effort to meet all the required paperwork and standards necessary for us to attain ISO certification,” said Mr Mbengwa.

He reiterated the need to uphold quality standards in day-to-day service provision at the workplace.

Speaking on the same occasion the ISO Management Representative Deputy General Manager Ms Tryfine Rachel Dzvukutu said her team will not tire until the attainment of ISO certification.




The Health Service Board and Ministry of Health and Child Care in conjunction with the World Health Organisation conducted a comprehensive analysis of the country’s health labour market analysis which seeks to align with the National Development Strategy (NDS1) and the Vision 2030 in an effort to provide quality health services. The workshop which was held in Bulawayo aimed at developing evidence-based training and human capital plan that reflects on the population needs and the health systems capacity.

Since the health workforce is at the centre of every health system, their knowledge, skills, attitudes and motivation become critical for them to deliver quality health services to those in need. This contributes to improved health outcomes and the well-being of the population.

Officially opening the workshop, the Acting Executive Director Mr Engelbert Mbengwa said he was delighted that the exercise convened not withstanding other commitments at different work stations.

“I am delighted that we have managed to find time to convene for this important exercise, notwithstanding other crucial commitments at our work stations. This is an important workshop which commences the implementation of a comprehensive HLMA for Zimbabwe after the successful conduction of a partial HLMA piloted in 2021, targeting specialist health workers’’. Mr Mbengwa said


The Executive Chairman of the Health Service Board Dr PLN Sikosana, Vice-Chairperson Professor A. Chideme-Munodawafa, Board Members; Dr S. Mungofa, S. Bhebhe and M. Gwaunza, Acting Executive Director A. Mbengwa, General Managers and Staff of the Health Service Board join the world in commemorating the International Nurses Day.

It is indeed, time to cherish the hard work, dedication, commitment and patience demonstrated by our nurses who have remained at the core of national duty in the face of Covid-19 epidemic.

Our nurses, whose heroic sacrifice, altruism and humility have earned themselves the latter-day hero status shall remain an inspiration to this generation and posterity. Their frontline role in the fight against pandemics and all other diseases has enabled the country to forge ahead in its development trajectory.

Celebrated this year under the theme Nurses: A voice to lead- invest in nursing and respect rights to secure Global health, the International Nurses Day was born out of the inspiration drawn from Florence Nightingale (Born on 12 May) whose legendary nursing care reflects the profession as a calling. The Board therefore, encourages all nurses to remain unyielding and dedicated to duty to achieve the objectives of NDS1 and Vision 2030 while providing a foundation for further achievement of SDG 3 on Universal Health Coverage.

As we celebrate this day, the Health Service Board cherishes the hard work demonstrated by the nurses and reaffirms its commitment to improving their environment and conditions of service.








“Pulling together for health”

HSB exhibits at Zimbabwe International Trade Fair

The Health Service Board is exhibiting at the 2022 Zimbabwe International Trade Fair (ZITF) in Bulawayo. The 62nd edition of the Zimbabwe International Trade Fair is running under the theme, “Rethink, Reimagine, Re-invent value chains for economic development” while the Board exhibit under the theme ‘Consolidating innovative solutions in health for economic growth’.

The Health Service Board departments who are showcasing their services at the stand include,

  • The Human Resources Department
  • Conditions of Service and Industrial Relations
  • Performance Improvement and Development
  • Discipline Department

Additionally, there is a section of health workers presenting their experiences in the face of Covid-19 and an Observation room where nurses are offering Covid-19 test, HIV Test and Counselling, Blood Pressure (BP) Test and Blood Sugar Test.

The Health Service Board led by the Chairman Dr Sikosana attended the 2022 International Business Conference (IBC) which runs concurrently with the Zimbabwe International Trade Fair. Vice President of Zimbabwe and Minister of Health and Child Care Retired General Dr CDGN Chiwenga was the Guest of honour at the International Business Conference.


Cabinet considered and approved the National Health Service modules for the National Health in service training and induction programme. The draft modules are, Public Health Service Orientation, The Health Sector Legal Framework, Management Skills Development, Conflict Management, Gender, Diversity and Sexual Harassment, Asset Inventory, Procurement and Contract Management.

Members drawn from the Health Service Board and Ministry of Health and Child Care under the guidance of PSC Academy and Ministry of Higher and Tertiary Education Officials (Curriculum Development Unit) developed the draft modules.

 The modules are aimed at imparting health care workers with the appropriate values, orientation, ethical conduct, attitudes, spirit of patriotism, national ideology and national heritage and health service managerial tools for enhanced public service delivery. The trained members will be expected to have a standardised knowledge of the code of conduct. Furthermore, they will expect to have a deeper appreciation and understanding of the importance of health service delivery system in Zimbabwe.

World Cancer Day

The Health Service Board joins other stakeholders in commemorating the World Cancer Day. Speaking at the occasion, the Acting President of the Republic of Zimbabwe and Minister of Health and Child Care Retired General Dr C.G.D.N Chiwenga said it is important to raise awareness about cancer, its prevention, screening, detection and treatment. He added that the Ministry of Health and Child Care is focusing on coordinating the setup of structures and implementation of programmes that ensure the mortality and morbidity from the increasing burden of cancer and other non-communicable diseases is addressed.

The World Cancer Day is running under the theme” Close the care gap”

Acting Minister of Health and Child Care Prof Amon Murwira addressing guests during World Cancer Day commemorations. Looking on is the Health Service Board Vice Chairperson Prof Auxillia Chideme Munodawafa. Acting President of the Republic of Zimbabwe and Minister of Health and Child Care General (Rtd) Dr C.G.D.N Chiwenga addressing delegates during World Cancer Day commemorations in Harare.